Below are some frequently asked questions and their answers:
Q: When do orders ship?
A: Orders are shipping out within 1 business day.
Q: How are orders shipped?
A: Orders are shipped via FedEx Ground.
Q: How much is Shipping & Handling?
A: Shipping & handling is free.
Q: How do I know my payment information is sent securely?
A: When you access the ordering pages, you enter an area that uses SSL, the industry-standard encryption technology for sending payment information securely. Your browser will show a security symbol (a lock, for example) on the bottom which indicates you are communicating using this security technology.
Q: Can I order in ways other than on-line?
A: Yes. In addition to our on-line ordering, you can order by phone or by mail. Please see the contact us page for information on how to contact us.
Q: How does the 30-day money-back guarantee work?
A: If you are not satisfied with your purchase and the item you wish to return has not been used, we'll refund you the purchase price, provided that:
1) You return it to us unused within 30 days of purchase to the following address.
2700 Geartner Road
Baltimore, MD 21209
2) You contact us first to get a return id number. You can contact us by phone, email or fax to get the return id number.
Q: I still have questions.
Feel free to contact us.