Below are some frequently asked questions and their answers:
Q: Do we also ship internationally?
A: Yes. In addition to the USA, we currently ship orders to Canada, Australia, Ireland, and the UK. Read more about our international shipping.
Q: When are orders shipped?
A: For regular shipping of orders: Please allow 2 to 4 weeks for delivery. For express shipping: Please send an email to ExpressShipping@Olays.com with your zip code and the item(s) you are looking to order, and we'll reply to you with your express shipping options.
Q: How much is Shipping & Handling?
A: It's a flat rate of $5.95 for regular shipping. In other words, even if you buy 20 items you'll only pay $5.95 for Shipping & Handling. For express shipping the rates vary, please contact us as described above for more information.
Q: How do I know my payment information is sent securely?
A: When you access the ordering pages, you enter an area that uses SSL, the industry-standard encryption technology for sending payment information securely. Your browser will show a security symbol (a lock, for example) on the bottom which indicates you are communicating using this security technology.
Q: Can I order in ways other than on-line?
A: Yes. In addition to our on-line ordering, you can order by phone or by mail. Please see the contact us page for information on how to contact us.
Q: How are orders shipped?
A: Orders are shipped via FedEx or USPS, depending on the weight of the item(s).
Q: How does the 30-day money-back guarantee work?
A: If you are not satisfied with our products, we'll refund you the purchase price, provided that:
Q: I still have questions.
Feel free to contact us.