HELP
Below are some frequently asked questions and their answers:
Q: Do we also ship internationally?
A: Yes. In addition to the USA, we currently ship orders to Canada, Australia, Ireland, and the UK. Read more about our international shipping.
Q: When are orders shipped?
A: For regular shipping of orders: Please allow 1 to 2 weeks for delivery. For express shipping: Please send an email to ExpressShipping@Olays.com with your zip code and the item(s) you are looking to order, and we'll reply to you with your express shipping options.
Q: How much is Shipping & Handling?
A: It's a flat rate of $5.95 for regular shipping. In other words, even if you buy 20 items you'll only pay $5.95 for Shipping & Handling. For express shipping the rates vary, please contact us as described above for more information.
Q: How do I know my payment information is sent securely?
A: When you access the ordering pages, you enter an area that uses SSL, the industry-standard encryption technology for sending payment information securely. Your browser will show a security symbol (a lock, for example) on the bottom which indicates you are communicating using this security technology.
Q: Can I order in ways other than on-line?
A: Yes. In addition to our on-line ordering, you can order by phone or by mail. Please see the contact us page for information on how to contact us.
Q: How are orders shipped?
A: Orders are shipped via FedEx or USPS, depending on the weight of the item(s).
Q: How does the 30-day money-back guarantee work?
A: If you are not satisfied with our products, we'll refund you the purchase price, provided that:
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1) The items have not been used and are in new condition. 2) You return it to us within 30 days of purchase to the following address. ABMC Corporation 6111 Berkeley Avenue #B1 Baltimore, MD 21209 and 3) You contact us first to get a return id number. You can contact us by phone, email or fax to get the return id number. |
Q: I still have questions.
Feel free to contact us.